Privacy Policy
Nat & Nish Cleaning Services (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, services, or contacting us, you consent to the practices described in this policy.
1. Collection of Personal Information
We may collect the following personal information when you interact with us:
Your name, email address, and phone number
Service details such as type of cleaning required, property address, and schedule preferences
Payment information (processed securely via our payment providers; we do not store credit card details)
Any other information you provide when requesting quotes, booking services, or contacting us
How we collect your information:
Through our website forms (e.g., Request a Quote)
Via phone, email, or in-person communication
From third-party services you consent to share information with us
2. Use of Personal Information
We use your personal information to:
Provide and manage our cleaning services
Respond to your inquiries, requests, and bookings
Process payments and invoices
Improve our services, customer experience, and website functionality
Send promotional information or service updates (only if you have opted in)
We will not use your personal information for any purpose unrelated to the services we provide without your consent.
3. Disclosure of Personal Information
We may disclose your personal information to:
Service providers (e.g., cleaners, contractors, payment processors) who assist in providing our services
Government authorities or law enforcement when required by law
Marketing partners only if you have opted in to receive promotional communications
We do not sell, trade, or rent your personal information to third parties.
4. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Personal information is stored securely in our systems and by trusted third-party service providers
Access to your information is restricted to authorised personnel only
We regularly review our security practices to maintain data protection
5. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
Improve website functionality and performance
Analyse website usage
Provide targeted content and marketing (if you consent)
You can manage your cookie preferences in your browser settings. Disabling cookies may affect some website functionality.
6. Your Rights
You have the right to:
Access and obtain a copy of your personal information
Request corrections to your personal information
Withdraw consent for marketing communications
Request deletion of personal information (subject to legal or contractual obligations)
To exercise these rights, please contact us at:
📧 Email: info@khaki-crab-945656.hostingersite.com
📞 Phone: +61 426 017 345
We will respond to your request promptly, usually within 30 days.
7. Retention of Personal Information
We retain your personal information only for as long as necessary to:
Provide our cleaning services
Comply with legal obligations
Resolve disputes or enforce agreements
After this period, personal information is securely deleted or anonymised.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated policy will be posted on this page with a revised Effective Date.
10. Contact Us
If you have any questions, concerns, or complaints regarding our Privacy Policy or your personal information, please contact us:
Nat & Nish Cleaning Services
Address: 14/237 Cambridge Street, Wembley WA 6014, Australia
Phone: +61 426 017 345
Email: info@khaki-crab-945656.hostingersite.com
We take your privacy seriously and are committed to ensuring your information is handled responsibly and securely.